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Privacy Policy

Welcome to SARAL Portal – a platform for Support for Approvals Assistance, Regulatory & Licensing for MSMEs in North East India, ("we", "our", or "us"). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website and use our services.

1. INTRODUCTION

This Privacy Policy describes how SARAL portal collects, uses, stores, and protects personal data in accordance with:

  • Digital Personal Data Protection Act, 2023 (DPDP Act)
  • Information Technology Act, 2000
  • IT (Reasonable Security Practices) Rules

2. DATA WE COLLECT

A. Personal Data

  • Name
  • Email address
  • Phone number
  • Business details
  • Questionnaire responses
  • Uploaded licenses/documents

B. Partner Data

  • Name
  • Business details
  • Licenses Offering
  • Professional credentials

C. Technical Data

  • IP address
  • Device information
  • Browser type
  • Log data
  • Cookies

3. PURPOSE OF DATA COLLECTION

We process data to:

  • Create and manage accounts
  • Generate compliance tracker results
  • Enable partner connections
  • Send alerts & notifications
  • Improve platform functionality
  • Meet legal obligations
  • Prevent fraud

4. LEGAL BASIS (DPDP Act)

We process personal data based on:

  • User Consent
  • Legitimate uses under law
  • Legal compliance obligations

Users provide explicit consent at registration.

5. DATA SHARING

We may share data with:

  • Verified Partners (only necessary data)
  • Government authorities (if legally required)
  • Cloud service providers

We do not sell personal data.

6. DATA STORAGE & SECURITY

We implement:

  • Access controls
  • Secure cloud storage
  • Role-based access
  • Audit logs

Data is stored in India unless otherwise required.

7. DATA RETENTION

We retain data:

  • As long as account is active
  • As required under law
  • For dispute resolution

8. USER RIGHTS (Under DPDP Act)

Users have the right to:

  • Access their data
  • Correct inaccurate data
  • Grievance redressal

Requests may be sent to: advancingne@gmail.com

10. COOKIES

We use cookies for:

  • Session management
  • Performance improvement

11. THIRD-PARTY LINKS

We are not responsible for privacy practices of external websites.

12. DATA BREACH

In case of data breach:

  • Affected users will be notified
  • Regulatory authorities will be informed as required by law